Frequently Asked Questions About the Louvre Museum

Is the ticket to enter the Louvre Museum included in my purchase?

Tickets to the Louvre Museum are included in all our tours.

What should I do if I have a reservation for a GUIDED TOUR of the Louvre Museum?

Your ticket will include details about the meeting point and the scheduled time for the guided tour. We recommend arriving in advance to ensure a smooth experience.

What should I do if I purchased Louvre Tickets with an AUDIOGUIDE?

You will receive all the information via email. First, we will send you a purchase confirmation email. Then, you will receive a second email with access to your private area, where you can download your tickets for the Louvre Museum and, if selected, the audioguide.

What documents do I need to access the Louvre Museum?

Louvre Museum tickets are nominative, and at the entrance, you must present the original physical identity document (ID card or equivalent) or passport. If you fail to provide it, access to the monument may be denied.

Can I present my Louvre Museum tickets in digital format?

You can present the ticket in PDF digital format on your smartphone, as long as it allows correct scanning of the ticket code and is not a screenshot or photo. Make sure your screen is not damaged to ensure proper code scanning. If you prefer a physical format, you must print it on A4 paper, one ticket per page, in high quality and double-sided.

Do children need tickets for the Louvre Museum?

All visitors, including minors, need a nominative ticket to access the Louvre Museum and must also present their identity document.

Can I change or cancel my Louvre Museum tickets?

Louvre Museum tickets cannot be modified or canceled once purchased, so it is essential to enter the correct name and select the desired date and time before purchasing. Tickets are non-refundable and non-modifiable, as stated on our website and accepted during the purchase process.
No exceptions are made for any reason (COVID, illness, work changes, or trip cancellations), as the monument’s management entity sets the conditions.
A refund will only be issued in case of the museum’s closure, in which case the amount will be automatically refunded using the same payment method.

Can I exercise my right of withdrawal?

The right of withdrawal DOES NOT apply to this purchase, as explicitly stated by the monument. Once the purchase is made, tickets are non-refundable and non-modifiable in any aspect, including date, time, and visitor name. Additional vouchers or services added to the purchase cannot be modified either.

Is it possible to eat inside the Musée du Louvre?

No, eating is not allowed inside the museum, hallways, or exhibition rooms. However, there are several cafeterias and restaurants where you can stop to eat whatever you need. Only water is allowed inside the museum.

Is there a luggage service at the Louvre Museum?

Yes, there is a free luggage service at the Louvre Museum. However, it is recommended not to bring large suitcases or backpacks. Maximum size: 55 x 35 x 20 cm.

Is the visit to the Louvre Museum canceled in case of rain?

No, your tickets to the Louvre Museum remain valid, as it is an enclosed space.

What happens if the Louvre Museum closes to the public?

Museum closures are scheduled, and tickets are not sold during these times. If the museum closes for unforeseen reasons and informs us with little notice, we may either rebook you or offer a full refund of the ticket.

Are pets allowed at the Louvre Museum – Mona Lisa Museum?

No, animals are not allowed in the Louvre Museum, except for guide dogs or therapy dogs, provided prior justification is given.

Can I enter the Musée du Louvre at a different time than selected during my purchase?

No, tickets to the Louvre Museum are valid only for the date and time selected at the time of purchase. If you do not attend at the selected date and time, you will not be able to access the museum at another time.

How long can I stay inside the Louvre – Mona Lisa Museum?

There is no maximum time for the visit to the monument.

How long does it take to visit the Louvre Museum and the Mona Lisa?

The average time for a quick visit, focusing on the most important works, would be 2:30 hours. If you want to explore the entire museum in more detail, you might spend up to 4 hours.

What is the best day to visit the Louvre Museum?

On Mondays and Thursdays, the museum has fewer visitors. It is closed on Tuesdays, and weekends receive much higher visitor numbers.

What is the most valuable artwork in the Louvre Museum?

The Louvre Museum is full of artistically and historically significant works, but the Mona Lisa by Da Vinci is considered the most expensive and is the museum’s iconic masterpiece.

Are there restaurants in the Louvre Museum?

Yes, there are cafeterias and restaurants both inside the museum and in the outdoor gardens, where you can purchase food and beverages and enjoy them on-site or, in some cases, take them to designated areas for consumption.

What is the best time to visit the Louvre?

The opening hours are the best time to visit, as entering early ensures you will experience less crowded spaces, especially the more crowded rooms such as the Mona Lisa’s. 3:00 PM is also a good time, as many visitors are on a lunch break or have already left the museum.

Frequently Asked Questions About the Louvre Museum

Access POINT

Access to the Louvre Museum