Privacy Policy

Last Updated: November 10, 2024

Introduction

This Privacy Policy explains how Entryticket LLC (“we,” “us,” or “our”) collects, uses, and shares your personal information. We are committed to protecting your privacy and handling your data transparently.

This policy outlines the legal reasons we process your data, the third-party service providers we may share it with, and the rights you have regarding your personal information.

Who We Are & Who We Share Data With

1. Data Controller (That’s Us)

The company responsible for your data is:

• Company Name: Entryticket LLC
• Registered In: Delaware, USA
• Company ID & Tax Info: EIN:36-432452
• 2. Data Processors (Our Service Providers)

We use third-party companies to help us operate our business. These service providers process your data on our behalf and are essential for services like website hosting, payment processing, and customer support. Our primary partners include:

• Hosting Provider: Hosting.com
• Website Development: IT and marketing service providers.
• Invoicing & Accounting: Trusted accounting service providers.
• Analytics & Communications: Google LLC (e.g., Google Analytics, Gmail)
• Social Media: Meta Platforms, Inc. (Facebook, Instagram)
• Payment Processing:
  • Stripe, Inc.
  • PayPal, Inc.
• Customer Support: Zendesk, Inc.
• Banking: Financial institutions for processing transactions.

When we share your data with these providers, we do so securely and only for the purposes outlined in this policy.

Why We Process Your Information (Our Legal Basis)

We only process your personal data when we have a valid legal reason to do so. These reasons include:

• Your Consent: You give us permission to process your data for a specific purpose, like signing up for a newsletter. You can withdraw your consent at any time.
• Contractual Necessity: We need to process your data to fulfill a contract with you, such as processing a purchase you make in our webshop.
• Legal Obligations: We are required by law to process certain data, such as for tax and accounting purposes.
• Legitimate Interests: We process your data for our legitimate business interests, provided these do not override your fundamental rights. This includes activities like improving our services or preventing fraud.

How We Use Your Information in Specific Situations

1. Customers & Business Partners

When you enter into a contract with us, we process your information to manage our business relationship.

• What we collect: Name, address, phone number, email, tax/business ID numbers, and bank account details.
• Why we collect it: To prepare contracts, communicate with you, process payments, and fulfill our legal and financial obligations.
• Data Retention: We keep this data for up to 8 years after our contract ends to comply with legal requirements.

2. When You Use Our Website

If you send us a message through a form on our website, we process the information you provide.

• What we collect: Your name, email address, and phone number.
• Why we collect it: To respond to your inquiry. Processing is based on your consent, which you provide by submitting the form.
• Data Retention: We keep this data for 5 years or until you withdraw your consent.

3. When You Make a Purchase in Our Webshop

When you buy something from our online store, we process your data to fulfill your order.

• What we collect: Name, address (shipping and billing), phone number, email, and payment details.
• Why we collect it: To create and manage your order, process payment, arrange delivery, and comply with e-commerce laws.
• Data Retention: We keep purchase-related data for 5 years.

4. When You Interact With Us on Social Media (Facebook, Instagram)

We use social media to share news and connect with you. When you “like” our page or interact with our posts, we may process your data.

• What we collect: Your public profile name and any comments or messages you send.
• Why we collect it: To engage with you and for marketing purposes, based on your consent (by choosing to interact with us).
• Your Control: You can unlike our page or delete your comments at any time through the social media platform’s settings.

5. Job Applicants

If you apply for a job with us, we process the information you provide in your application.

• What we collect: Your name, contact details, qualifications, work history, and any other information in your CV.
• Why we collect it: To assess your application and manage the recruitment process, based on your consent (by submitting the application).
• Data Retention: We delete the data of unsuccessful applicants after the position is filled, or we may keep it for a maximum of 2 years with your permission for future opportunities.

6. Tax & Accounting

We are legally required to maintain records for financial purposes.

• What we collect: Name, address, tax ID numbers, and transaction details.
• Why we collect it: To comply with US tax and accounting laws.
• Data Retention: We keep these records for the period required by law (typically 7-8 years).

Our Use of Cookies

Cookies are small text files stored on your device that help our website function and improve your experience. They can remember your preferences and help us analyze website traffic.

• Why we use them: To improve website functionality and understand how users interact with our site.
• Your Choice: You can delete or block cookies through your browser settings at any time. However, please note that our website may not function correctly without them. Your use of our website constitutes consent to our use of cookies.

Your Privacy Rights

You have several rights concerning your personal data. You can:

• Access Your Data: Request a copy of the personal information we hold about you.
• Correct Your Data: Ask us to rectify any inaccurate or incomplete information.
• Delete Your Data: Request that we erase your personal data, where it is no longer needed or if you withdraw consent.
• Restrict Processing: Ask us to limit the way we use your data in certain circumstances.
• Data Portability: Request that we provide your data in a machine-readable format to you or another company.
• Object to Processing: Object to us processing your data for reasons of our legitimate interests.

To exercise any of these rights, please contact us at the email address provided below.

Lodging a Complaint

If you believe we have infringed upon your privacy rights, you have the right to lodge a complaint. In the United States, you can contact the relevant authorities, such as:

• The Federal Trade Commission (FTC).
• The Attorney General in your state of residence.

Entryticket LLC  Location: USA Date: November 10, 2024