Terms and Conditions
- Identification and Contact Information
1.1. Company: These Terms and Conditions govern the services provided by Entryticket LLC (hereinafter referred to as the “Company”)EIN:36-432452, with its registered office at 138 Alhambra Plaza, Coral Gables, Florida, United States of America.
1.2. Contact: To contact the Company, please use the following channels:
* Postal Address: 138 Alhambra Plaza, Coral Gables, Florida, United States of America.
* Email: sales@ticketforlouvre.com
- Acceptance and Scope of Terms
2.1. User: The person accessing this Website (hereinafter referred to as the “User”) confirms they are of legal age.
2.2. Acceptance of Terms: By accessing the Website or purchasing services, the User expressly accepts all clauses of these Terms and Conditions, the Privacy Policy, and the Cookie Policy. If the User does not accept these terms, they must refrain from using the Website and its services.
2.3. Purpose: The purpose of these terms is to regulate the relationship between the Company and the User for accessing the Website and contracting the services offered, which consist of purchasing tickets and complementary services for tours and attractions (hereinafter referred to as “Services”).
2.4. Changes to Terms: The Company reserves the right to modify these Terms and Conditions at any time. It is the User’s responsibility to review them before using the Website or contracting Services.
- Governing Law, Complaints, and Dispute Resolution
3.1. Complaints: Users wishing to file a complaint may do so by sending a detailed explanation and any supporting documents to info@thewalkertours.com. The Company will respond within a maximum period of one (1) month.
3.2. Governing Law and Jurisdiction: These terms are governed by the laws of the United States. Any dispute or claim arising from these terms and conditions shall be submitted exclusively to the courts of the United States.
- Disclaimers and Limitation of Liability
4.1. Website Functionality: The Company will endeavor to ensure the proper functioning of the Website but is not responsible for interruptions or errors caused by third-party intervention or the nature of the Internet.
4.2. Third-Party Content: The Company disclaims any responsibility for information published by third parties or for the content of external websites to which it links.
4.3. No Guarantee: The Company cannot guarantee the absence of viruses or other harmful elements that may affect users’ computer systems and assumes no liability for damages resulting from such disruptions.
- Intellectual Property
5.1. Ownership: All content on this Website, including text, images, and logos, is the property of the Company or has been licensed for its use and is protected by intellectual and industrial property laws.
5.2. Restrictions: The reproduction, distribution, or commercialization of any content on this Website is strictly prohibited without prior written authorization from the Company. Content not owned by the Company belongs to its respective owners.
- User Conduct and Website Use
6.1. Lawful Use: The User agrees to use the Website and its content responsibly and lawfully.
6.2. Prohibited Conduct: The User agrees not to engage in any conduct that could damage the image, interests, or rights of the Company or third parties. This includes any action that could disable, overload, or impair the normal functioning of the Website.
6.3. Prohibition of SPAM: Users are strictly prohibited from collecting email addresses from this Website to send unsolicited advertising or promotional communications.
6.4. Minors: The contracting of Services by minors is prohibited. Users with minors under their care are solely responsible for determining which services and content are appropriate for their age.
- Booking Process
7.1. Procedure: To make a booking, the User must:
- Select the desired service, specifying the date, time, and number of participants.
- Complete a form with their personal details.
- Explicitly accept all required policies before payment.
- Proceed to the payment gateway to complete the transaction.
7.2. Confirmation: Upon successful payment, the User will receive a confirmation email, which constitutes a binding contract. The Company reserves the right to reject a booking for valid reasons such as payment errors or incomplete data.
7.3. Language: These Terms and Conditions are available in Spanish, English, French, Italian, and German. All bookings are subject to the Company’s final acceptance and service availability.
- Prices and Payment
8.1. Price Composition: Prices shown are a comprehensive package including the official tickets and value-added services like booking assistance, ticket management, and the Company’s commercial margin.
8.2. Price Display: The final price, including all taxes, is clearly displayed before purchase. Unless stated otherwise, prices are per person.
8.3. Payment Methods: Accepted payment methods include PayPal, Credit card (via Stripe), Google Pay, and Apple Pay. By using a third-party service, the User agrees to its terms.
8.4. Errors: In the event of a pricing error, the User will be informed and will have the option to cancel at no cost. Prices are subject to change, but the price at the time of booking confirmation will apply.
- User Obligations for Ticket Issuance
9.1. Mandatory and Accurate Personal Data: Access tickets are nominative, personal, and non-transferable. The User must provide complete and accurate personal data for all participants.
9.2. Deadline for Data: Data must be submitted within 30 minutes of purchase. Failure to do so means the Company cannot guarantee ticket availability, and the booking will be non-refundable.
9.3. Responsibility for Information: The User is solely responsible for the accuracy of all data. Incorrect, incomplete, or late data submission that prevents ticket issuance or monument entry does not entitle the User to a refund.
9.4. Responsibility for Email: The User must provide a valid email address and check all folders (including Spam/Junk). The Company is not liable for non-receipt of tickets due to an incorrect email address, and the booking will remain non-refundable.
- Ticket Delivery, Cancellation, and Refund Policy
10.1. Ticket Delivery Timeframe: Tickets will be sent to the User’s email up to 24 hours before the activity, or up to 1 hour before for last-minute bookings. The User explicitly accepts this policy.
10.2. Final Access Time: The final entry time is what is printed on the ticket itself. The Company may issue tickets for a slightly different time than selected to ensure availability. Users must adhere to the time on the ticket.
10.3. No Cancellations on Ticketed Services: For services including monument/museum tickets, purchases are strictly non-cancellable, non-modifiable, and non-refundable once completed, in accordance with EU Directive 2011/83/EU.
10.4. Refund Exceptions: A refund will only be processed if the visit is officially cancelled by the monument’s administration or due to a demonstrable administrative error by the Company.
10.5. Cancellations for Non-Ticketed Services: For services that do not include entry tickets, the User may cancel for a full refund up to 24 hours before the service begins.
10.6 Deadline for Data Submission: The User has a maximum of 30 minutes from the time of purchase to submit the required personal data. If the data is not received within this period, the Company cannot guarantee ticket availability, and the booking will be considered non-refundable.
10.7 Accuracy of Information: The User is solely responsible for providing correct and complete information. If tickets cannot be issued or entry is denied due to incorrect, incomplete, or late submission of data, the User is not entitled to a refund or modification. Corrections after purchase are not possible unless expressly accepted by the Company before tickets are issued.
10.8 Ticket Delivery Timeframe: Tickets will be sent to the email address provided by the User:
* Up to 24 hours before the scheduled activity.
* For last-minute bookings (less than 24 hours in advance), tickets may be sent up to 1 hour before the activity.
The User explicitly accepts this delivery window during the purchase process.
10.9 Responsibility for Email: The User is responsible for providing a valid email address and checking all folders, including Spam/Junk. The Company is not liable if tickets are not received due to an incorrect email address provided by the User. In such cases, the booking is non-refundable.
11.1 Final Access Time: To ensure availability, the Company may issue tickets for a slightly different time slot than the one selected by the User. The User is responsible for checking the final time indicated on the ticket and arriving on time. Failure to do so does not entitle the User to a refund.
11.2 Cancellation, Modification, and Refund Policy
11.3 Services Including Tickets (Monuments, Museums, Audio Guides):
* Once purchased, these services are strictly non-cancellable, non-modifiable, and non-refundable.
* This policy is based on Directive 2011/83/EU, Article 16(l), which excludes leisure services with a specific performance date from the right of withdrawal.
* Failure to show up, late arrival, or failure to present required identification will result in denied entry without a refund.
11.4Refund Exceptions: A refund will only be processed if:
* The visit is officially cancelled by the monument’s administration, and they authorize a refund.
* There is a demonstrable administrative error attributable to the Company.
Refunds will be made via the original payment method, excluding any service or management fees.
11.5 Disputes Before Delivery: The User accepts the ticket delivery window (up to 24 hours before the activity). Any claim or dispute filed due to not having received the tickets before this deadline is invalid, as this condition was expressly accepted at the time of purchase.
12.1 Services NOT Including Tickets: For services that do not include monument tickets (e.g., certain tours without entry), the User may cancel for a full refund up to 24 hours before the service begins. After this time, no refunds are permitted. Cancellations must be requested in writing to info@thewalkertours.com.
12.2 User Conduct and Website Use
12.3 Lawful Use: The User agrees to use the Website and its content responsibly and lawfully.
12.4 Prohibited Conduct: The User agrees not to engage in any conduct that could damage the image, interests, or rights of the Company or third parties. This includes any action that could disable, overload, or impair the normal functioning of the Website.
12.5 Prohibition of SPAM: Users are strictly prohibited from collecting email addresses from this Website to send unsolicited advertising or promotional communications.
13.1 Minors: The contracting of Services by minors is prohibited. Users with minors under their care are solely responsible for determining which services and content are appropriate for their age.
13.2 Intellectual Property
13.3 Ownership: All content on this Website, including text, images, and logos, is the property of the Company or has been licensed for its use and is protected by intellectual and industrial property laws.
13.4 Restrictions: The reproduction, distribution, or commercialization of any content on this Website is strictly prohibited without prior written authorization from the Company. Content not owned by the Company belongs to its respective owners.
14.1 Disclaimers and Limitation of Liability
14.2 Website Functionality: The Company will endeavor to ensure the proper functioning of the Website but is not responsible for interruptions or errors caused by third-party intervention or the nature of the Internet.
14.3 Third-Party Content: The Company disclaims any responsibility for information published by third parties or for the content of external websites to which it links.
14.4. No Guarantee: The Company cannot guarantee the absence of viruses or other harmful elements that may affect users’ computer systems and assumes no liability for damages resulting from such disruptions.
14.5 Complaints and Dispute Resolution
15.1 Complaints: Users wishing to file a complaint may do so by sending a detailed explanation and any supporting documents to info@thewalkertours.com. The Company will respond within a maximum period of one (1) month.
15.2 Governing Law and Jurisdiction: These terms are governed by the laws of the United States. Any dispute or claim arising from these terms and conditions shall be submitted exclusively to the courts of the United States.
15.3 Contact Information
15.4 To contact the Company, please use the following channels:
* Postal Address: 138 Alhambra Plaza, Coral Gables, Florida, United States of America.
* Email: sales@ticketforlouvre.com
